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Our Newsletter


Shipping & Returns

NSP Warehouse Closed March 2nd and 3rd

The NSP Warehouse will not be shipping any UPS Ground or USPS First-Class Mail or Priority Mail products on March 2nd or 3rd, 2017.  All orders placed on those days will be sent out Monday, March 6th.  Expedited UPS orders will still be sent out during this time.  If you have any questions, please contact me directly, jjacobson@nsp.org.

NSP SHIPPING

New for the 2016-2017 season, some products will allow members to choose USPS as the shipping provider.  Please make sure to click on SHOW UPS RATES  under the USPS offerings, in some situations UPS prices will be cheaper.  Higher priced items (Patagonia, etc.) will only ship via UPS.  Small, low-cost, products ship for FREE when in the cart alone.  P.O. Box addresses will ONLY see a USPS options.  Put in a physical address and you will see UPS options and they are often cheaper than USPS rates.

SHIPPING RATE TIERS (Only valid within the contiguous 48)

Orders of $299 or more ship for a flat UPS Ground rate of $5!

Orders between $199-$299 ship for a flat UPS Ground rate of $10!

INTERNATIONAL ORDERS SHIPPING INFORMATION

National Ski Patrol has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.   International Checkout charges a 15% fee for their service.  This fee is included in your international shipping charge.  This service will take care of APO orders, however APO members are welcome to call the NSP National Office to place the order manually.

WHICH COUNTRIES DO YOU SHIP TO?

International shipping is currently available WORLDWIDE from National Ski Patrol. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses. 

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?

All inquiries regarding your international order should be directed to International Checkout at:

EMAIL: support@internationalcheckout.com.

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

RETURNS POLICY

You may return most new, unused items within 60 days of delivery for a full refund of the merchandise cost.  Your original shipping charge will only be refunded if items are defective or the contents of the order are incorrect . We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Check the order NOTES section of your order for details about your return.

APO ADDRESSES & PO Boxes

Members sending orders to an APO address and PO Boxes will now automatically be given the option to choose USPS and receive live rates.  You no longer need to call NSP to have your order sent to an APO address.


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