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Our Newsletter


FAQ - Frequently Asked Questions

 

I JUST CHANGED MY EMAIL ADDRESS BY STILL CANNOT LOGON...

There is a processing delay when changing an email address. Please check back in 6 to 8 hours and try to login again. Sometimes the process can take up to 24 hours.


CAN I ORDER PRODUCTS FROM THE NSP CATALOG FOR MY FRIENDS AND FAMILY?

Yes you can! Unlike the NSP Pro Deals page the NSP Catalog is open for you to shop for yourself, for your friends, and for your family. The only exclusions are any official patrol wear products, those are for NSP patrollers only. 

I SIGN IN AND IT SAYS I'M SIGNED IN, BUT I CLICK A CATEGORY AND GET AN ERROR MESSAGE THAT SAYS SIGN IN AGAIN...

This is a known issue and is being resolved. You may recieve the following error, for which a solution is posted below:

troubleimage3.jpg

WORKAROUNDS:

   #1. Option 1 - Direct Link

  1. Navigate to http://store.nsp.org/login
  2. Create your Store Password (if you haven’t already)
  3. Login with your email address exampleEmail@example.com, and the Store password you created in Step 2.

#2. Option 2 - Use the Sign-In button at the top of the screen.

        The Sign-In link is shown below:

bc-signin.png

 

I PLACED AN ORDER AND MY SHIPPING RATE EXCEEDS THE COST OF THE ITEM...

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. 

If you are ordering small items under $25 in value, we will take your order by phone and send your package via USPS and charge USPS rates. Call 303-988-1111 

Please also note that the shipping rates for many items we sell are weight-based.