FAQ & Member Feedback

National Ski Patrol       

FREQUENTLY ASKED QUESTIONS

 

Q. "NO SHIPPING OPTIONS" ERROR MESSAGE APPEARING WHEN TRYING TO CHECK OUT?

Make sure the shipping address you entered is correct and within the United States and CanadaIf you are certain the address is correct, please email orders@nsp.org with the following information:

  • Name
  • Member ID
  • Email Address
  • Order Summary:
    • Order Number
    • Products in Cart 

 

FOR QUESTIONS ABOUT OTHER INTERNATIONAL SHIPPING OPTIONS:

The NSP Sales and Partnerships team is working on an automated international shipping option. We will share updates when they become available. In the meantime, we have a manual solution! Submit an international shipping request to orders@nsp.org.

 

Q. I WANT TO CREATE AN ACCOUNT FOR THE NSP ONLINE STORE BUT CANNOT FIGURE OUT HOW?

Make sure you have registered as an NSP Member on www.nsp.orgYour member dues must be PAID before you will be given access to the NSP Online Store.

Email orders@nsp.org with your:

  • Name
  • Member ID
  • Email Address

Be sure to include the reason for your email in the subject line (i.e. "I would like to create an NSP Online Store account, please!). We will email you with your login username and password. Please allow a minimum of one business day before expecting a response.

 

CAN I PURCHASE THINGS FOR MY FRIENDS AND FAMILY?

YES

The NSP Online Store is available for you, your friends, and your family. 

** THE NSP PRO-DEAL PAGE IS FOR MEMBERS ONLY! YOU CANNOT PURCHASE PRO-DEALS FOR FRIENDS AND FAMILY! **

 

 Q. HOW CAN I ORDER CUSTOM PRODUCTS FOR MY PATROL?

 

FOR NSP-BRANDED EVENT SWAG (i.e. tee shirts, hats, chapsticks, etc.):

The National Ski Patrol has partnered with Specialty Incentives to provide affordable and quality custom NSP products for your next patrol event or division meeting.

Visit the NSP Custom Product Site to register and place your order. If you cannot find what you are looking for on the website, please review the Specialty Incentives catalog and contact them directly for pricing.

MINIMUM QUANTITIES APPLY!

 

FOR BULK ORDERS OF CUSTOMIZED PARTNER BRAND PRODUCTS (i.e. Patagonia Synchilla Vest with custom embroidery):

If you are looking to customize a product made by one of our partner companies (i.e., Patagonia, Primal Wear, etc.) please download, complete, and submit the NSP Custom Product Order Form here

 


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