FREQUENTLY ASKED QUESTIONS
Q. "NO SHIPPING OPTIONS" ERROR MESSAGE APPEARING WHEN TRYING TO CHECK OUT?
Make sure the shipping address you entered is correct and within the United States and Canada. If you are certain the address is correct, please email orders@nsp.org with the following information:
- Name
- Member ID
- Email Address
- Order Summary:
- Order Number
- Products in Cart
FOR QUESTIONS ABOUT OTHER INTERNATIONAL SHIPPING OPTIONS:
The NSP Sales and Partnerships team is working on an automated international shipping option. We will share updates when they become available. In the meantime, we have a manual solution! Submit an international shipping request to orders@nsp.org.
Q. I WANT TO CREATE AN ACCOUNT FOR THE NSP ONLINE STORE BUT CANNOT FIGURE OUT HOW?
The NSP Online Store no longer requires a separate login. Members in good standing need only sign-in to their NSP Member Account on nsp.org.
If you cannot login to your NSP Member Account on nsp.org, please email memberrecords@nsp.org to request support.
Once you have successfully logged into your NSP Member Account on nsp.org, locate the "Online Store" icon on the Member Homepage. Click on the Online Store icon and you will be automatically directed and logged into the NSP Online Store.
To check whether or not you've successfully logged in, simply search for a product. If you can view products, then you have logged in successfully.
CAN I PURCHASE THINGS FOR MY FRIENDS AND FAMILY?
YES
The NSP Online Store is available for you, your friends, and your family.
** THE NSP PRO-DEAL PAGE IS FOR MEMBERS ONLY! YOU CANNOT PURCHASE PRO-DEALS FOR FRIENDS AND FAMILY! **
Q. HOW CAN I ORDER CUSTOM PRODUCTS FOR MY PATROL?
FOR NSP-BRANDED EVENT SWAG (i.e. tee shirts, hats, chapsticks, etc.):
The National Ski Patrol has partnered with Specialty Incentives to provide affordable and quality custom NSP products for your next patrol event or division meeting.
Visit the NSP Custom Product Site to register and place your order. If you cannot find what you are looking for on the website, please review the Specialty Incentives catalog and contact them directly for pricing.
MINIMUM QUANTITIES APPLY!
FOR BULK ORDERS OF CUSTOMIZED PARTNER BRAND PRODUCTS (i.e. Patagonia Synchilla Vest with custom embroidery):
If you are looking to customize a product made by one of our partner companies (i.e., Patagonia, Primal Wear, etc.) please download, complete, and submit the NSP Custom Product Order Form here.
Q. MY CREDIT CARD IS BEING DECLINED, WHAT DO I DO?
This error most often occurs because the billing address entered at checkout does not match the address associated with the credit card being used. The NSP Online Store defaults to using the same shipping and billing address. If you have recently moved, or if you are shipping to a different location, you may have to enter a different billing address. Please try the transaction again and verify that the billing address matches the credit card address.
Q. CAN I SHIP MY ORDER TO AN APO? MY APO ADDRESS IS NOT BEING ACCEPTED, CAN YOU HELP?
Yes - the NSP Online Store can facilitate orders to APO, DPO, and standard PO Boxes. Please ensure that you enter the APO address information at checkout in the way described below:
- Enter NAME field(s) normally
- Enter PSC # and Box # in ADDRESS LINE 1
- Ex. "PSC 10 Box 1023"
- Enter APO for the SUBURB/CITY LINE
- Make sure United States is set for the COUNTRY LINE
- Select the appropriate Armed Forced for the STATE/PROVINCE LINE
- Ex. Armed Forces Europe
- Note - Autofill will not set the “State” properly for APO addresses, make sure to manually select the appropriate STATE LINE.
- Enter the ZIP CODE LINE normally
If you still receive an error message after following the steps above, please email orders@nsp.org.